Email support: [email protected]
We reply within 2 business days (usually much sooner). Please include your account email, your device and OS version, and a short description of what happened — screenshots help a lot.
Alternative address: [email protected] — use this if you do not get a reply, or if your mail to the address above bounces.
Publisher: LineSpotting AB, Kalmar, Sweden.
Open the app and tap New chart. Enter a birth date, time, and place. If the birth time is unknown, tick Time unknown — the chart is calculated for noon and the time-sensitive parts are flagged. Charts are saved to your library on your device.
Your chart library lives on your device. You can export everything at any time: Backup gives you a full JSON/ZIP backup, and Library → Export produces Excel and text files. Nothing is locked in. See Data retention for how long anything on our servers is kept.
Open Upgrade in the app and tap Restore purchases. If it still does not unlock, email us with the store receipt and the email on your account and we will fix it manually.
Website sign-in requires a Plus, Pro, or Analyst subscription; the free tier is fully usable inside the app. Use the same email address for your app account and your subscription, then sign in at mutualascension.org/login.
Subscriptions purchased in the app are managed by the platform that billed you, in your device's subscription settings — cancelling there stops future renewals. Subscriptions bought on this website with PayPal can be cancelled by emailing us, or from your PayPal account. See Subscription terms.
Purchases made inside the app are refunded by the platform that processed the payment; contact us and we will point you to the right form and support your request. For website purchases, email [email protected] within 14 days and we will refund you.
Use Delete account, or email [email protected]. We confirm deletion in writing.
Email us the birth data you used and what you expected to see. Chart-calculation reports are prioritised — we would rather fix the engine than argue about it.
The public demo opens a complete example profile — charts, connections, and group analytics — with no account required.