This plain-language policy summarizes how Mutual Ascension retains data. It supplements our Privacy Policy and Terms of Service.
In short: We keep your server-side account and chart data while your account is active. You can export backups anytime. To delete server-held data, submit a verified request—we acknowledge within 14 business days and finish within 120 calendar days. Email [email protected] or use Delete Account.
Depending on how you use the Service, we may retain:
| Location | What’s stored | Who controls deletion |
|---|---|---|
| Your device (IndexedDB) | Chart library, offline copies, local backups | You — clear app/browser storage or uninstall |
| Our cloud (Cloudflare D1, R2, Workers) | Synced charts, account data, export jobs, API logs | Us — upon verified deletion request or account closure |
| Payment providers | PayPal (web), Apple/Google + RevenueCat (native) | Provider retention policies; we store only references needed for billing |
| Data type | Retention period |
|---|---|
| Active account — charts, notes, birth data | Until you request deletion or we close the account |
| Inactive account (no sign-in for 24 months) | We may email you, then delete or anonymize server data per notice |
| Lapsed subscription | Chart library retained; premium features locked until renewal |
| API, security & error logs | Up to 24 months |
| Support & privacy correspondence | Up to 3 years |
| Payment & tax records | Up to 7 years (legal requirement) |
| Encrypted backups after deletion | Up to 90 additional days, then purged |
| Aggregated / anonymized analytics | Indefinitely (no longer identifies you) |
Your on-device chart library is stored in IndexedDB and is not automatically removed when you delete your cloud account. To remove local data:
We cannot remotely wipe your device storage. You are responsible for local copies you export to files or cloud drives.
To delete server-held personal data:
If your email changed, we may ask for additional identity verification.
Delete Account page includes a pre-filled email template.
| Step | Timeframe |
|---|---|
| Acknowledgment of verified request | Within 14 business days |
| Deletion of primary account & chart data | Within 120 calendar days of verified request |
| Backup purge | Within 90 days after primary deletion |
Deletion is irreversible. Cancel active PayPal or App Store / Play subscriptions separately—deleting data does not automatically stop billing.
We may retain limited information when required or permitted by law, including:
We recommend exporting your chart library (JSON/ZIP, Excel, or PDF where available) before requesting deletion. Export gives you a personal copy; it does not remove server data until a deletion request is processed.
We do not knowingly retain children’s personal data without appropriate consent. Parents or guardians may contact [email protected] to request deletion of a minor’s data.
The Service is not offered in France. If we discover account data tied to a France-based user in violation of our availability policy, we may restrict the account and handle data per applicable law.
In addition to deletion, you may request access, correction, restriction, portability, or objection as described in our Privacy Policy. Contact [email protected].